Returns and refunds
If you are not happy with your purchase for any reason, you can return the products within 14 days from receiving the order.
*Due to some delays in handling returns, the time for receiving refunds may be longer. We are working to reduce this time.
Upon receipt of the order, you must anyhow wait 24 hours to allow updating the delivery status inside your personal account. Once updating has been carried out, the return option will be enabled.
If you are already registered to the site, you can select the return option directly from your reserved area. If you are not registered, you can request it by clicking link “Unregistered user" shown below.
If you want to return a product, follow these simple steps:
1. After 24 hours from receiving the order, log in your account here: Login. Click on section “My Orders” and then on “Return request”. Select the order containing the items that you wish to return or replace, specifying the reason and the request.
Please keep in mind that you can only return products that are damaged, faulty or wrong when delivered: returns for size changes are not accepted.
2. Check your mail box, you will receive a confirmation email containing the return form with the Return Authorisation Code (RAC), courier's contact information to submit the pack and address of our warehouse that you must print and apply outside the box containing the products you wish to return.
If you decide to use our courier, the service costs will be deducted from the product refund.
Do you wish to re-print your Return Form? You can download it directly from your account, by accessing area “My returns”. Select the Return Authorisation Code (RAC), view the request and click on “Download Return Form (PDF)”.
3. Place the products in the original packaging: the products must be returned in the same conditions as they were received, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and any included manuals, labels and tags still attached to the product.
The returned items will be checked by our warehouse to make sure they were returned intact; we will charge you any deprecation, reimbursing you only the residual value of the Product.
4. Print the return form and place it inside the box containing the products that you wish to return. Apply the address of our warehouse outside the box.
5. Address to return the products:
TRIBOO DIGITALE S.r.l., c/o TWS Logistics - Via Philips, 12 - 20900 Monza (MB) – ITALY
6. Conserve the shipping receipt
7. Once our warehouse receives the returned products, you will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer. Orders paid with cash on delivery will be reimbursed through bank transfer.
RETURNING DAMAGED, FAULTY OR WRONG ITEMS
If you have received a damaged, non-compliant, faulty or wrong product, you can claim refund of the article within 14 days from receiving the order.
To request a refund, follow the instructions set out in the previous paragraph – “Return request” – indicating as specific reason “Damaged, non-compliant or wrong product” and enclosing one or more images of the item in object, clearly showing the defect.
At end of the procedure, you will receive a confirmation email containing the return form and all shipping instructions. We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product.
If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.