Shipping times and costs
The products are shipped by courier selected by Il Gufo, for which a shipment tracking service is active.
Any shipping costs are indicated at check out, when the order is finalised. Orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.
During Sales, Black Friday or holiday periods, shipments may take longer.
We suggest that you always choose an address where someone can make the pick-up. If you prefer to receive your order in an office or at a concierge desk, please also indicate the name of the contact person.
If you are not present at the time of delivery, the courier will leave a notification card with instructions on how to collect the goods or will try to make 2 new delivery attempts.
Please be aware that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to access the given address may affect the punctuality of the delivery.
We always advise you to monitor the status of your shipment with the tracking code that you will receive by email when the package is dispatched; you can check the status of your order at any time.
Remember that it is not possible to change the delivery address once the order has been dispatched.
Upon delivery of the products, the Customer is required to check
- that the number of packages being delivered corresponds to that indicated in the transport document;
- that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials (adhesive tape or metal strapping);
- any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected,
by placing a specific indication on the delivery document of the product to be returned to the courier;
- any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery,
in the manner provided for in this document.
What do I do if my parcel is damaged or items are missing?
We want you to receive an undamaged parcel with all the items purchased. If this is not the case, please help us by sending photos of the damaged parcel to our Customer Care: firstname.lastname@example.org
In case of missing items, always write to our Customer Care: email@example.com briefly specifying exactly which items are affected. Please help us by sending photos of the parcel to our Customer Care.
What do I do if I did not receive my parcel?
Our couriers do their best to make sure you receive your order in time and more importantly, intact. Despite the attention, however, we cannot exclude the possibility of exceptions. If the tracking number information highlights a problem with the delivery of your package related to the shipping address, you can direclty contact the courier for further information. In case that the courier needs our intervention (as sender), we kindly ask you to contact our Customer Care within and not later that 14 days from the shipping of the package.
For deliveries to countries outside the European Union, any customs import charges will be borne by FiloBlu Spa.