The products being sold at www.ilgufo.com (hereinafter referred to as the “Il Gufo”) are sold and produced by FiloBlu Spa, whose registered office is at Via Caltana, 116/C – 30030 Santa Maria di Sala (VE) - Italy, registered with the Venice Rovigo Delta Lagunare Chamber of Commerce (Camera di Commercio, Industria, Artigianato e Agricoltura, C.C.I.A.A.) under Economic and Administrative Index No. 354686 in the Company Register, Italian Fiscal Code and VAT no. 04274870288.
FiloBlu's Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:
Telefono: +39 041 9690880
Opening hours: 9.00 -13 14.30 18 (CET)
From Monday to Friday
GENERAL CONDITIONS OF SALE
- Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between FiloBlu Spa (hereinafter referred to as "FiloBlu") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by FiloBlu. Should the order not be accepted, FiloBlu shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
1.4 FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
- Purchase method
2.1 The only products offered for sale by FiloBlu are those shown on FiloBlu's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask FiloBlu, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
2.4 Correct receipt of the Order shall be confirmed by FiloBlu by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
- Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 The following payment methods are accepted:
Clients may pay via PayPal in accordance with the specific methods set by the same.
(ii) Credit card
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiloBlu.
Under no circumstances and at no stage of the transaction shall FiloBlu be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by FiloBlu and therefore under no circumstances shall FiloBlu be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
(iii) Bank Transfer (only for european countries)
In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment
(iiii) Klarna and Amazon Pay
HERE you can find out more about the deferred payment option and how to use it online.
(Only for Austria, Belgium, Switzerland, Germany, Denmark, Spain, Finladia, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United Kingdom, United States)
Amazon Pay - is an online payment service offered to Amazon customers. No additional registration or login is required.
Transactions are safe and secure, and everything can be tracked from your Amazon account. Amazon Pay allows you to pay online quickly and securely
- Delivery of products and associated charges
4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 With regard to deliveries to countries outside the European Union, any customs import charges shall be borne by Filoblu spa.
4.3 The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
- Right to cancel
5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to FiloBlu within the time limits indicated to the following e-mail address email@example.com or by means of the form provided for that purpose on the Website.
Registered users can access the "Return" section of their user dashboard and manage return requests.
Unregistered users must complete the form at one of the following addresses, by clicking on this link.
5.3 In case of withdrawal, the Customer must send the products back to FiloBlu at his own expenses within 14 (fourteen) days from the withdrawal:
For parcels coming from European Union countries, the shipping address is the following:
FiloBlu c/o Snatt Logistica Spa Mag. L - Il Gufo S.p.A., Via San Biagio, 65/67 42024 Castelnovo Sotto (RE) Italy
For all packages sent from countries outside the European Union, which pass through customs, the shipping address is:
FiloBlu c/o Snatt Logistica Spa – Il Gufo S.p.a - Via Kennedy 12/B 42040 Campegine (RE) Italy
The goods must be returned undamaged, complete with all parts and in their original packaging (envelopes and wrappings), stored and, if necessary, used for the time strictly necessary to establish and verify their nature, features and size, in accordance with normal diligence, without any signs of wear or dirt, and in compliance with the conditions set out below:
- the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
- for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
- shipping costs for the return of goods will be borne exclusively by the customer unless the amount of the order exceeds €200 for Italy and €250 for the EEC
- shipping costs in case of non-EU purchases will be borne by the customer while any customs charges will be borne by Filoblu spa
- If the customer chooses to make the return independently, the shipment, until the certificate of receipt in the warehouse indicated by Filoblu, will be under the full responsibility of the customer;
- Should the Customer choose to return the goods independently, in case of damage to the goods during transport, FiloBlu will notify the Customer, in order to allow him/her to promptly file a complaint against the carrier chosen by him/her and obtain the relative refund; the product will then be made available to the Customer, at the same time canceling the request for withdrawal;
- If the customer chooses to make the return independently, FiloBlu shall not be liable in any way for damage, theft, loss occurring during or in connection with the return shipment.
5.4 FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
5.5 In any case, the Client shall forfeit the right to cancel should FiloBlu discover any of the following:
- that the returned product and/or its accessories, and/or its packaging are not intact;
- that the product is without its external package and or the original internal packaging;
- that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
6.1 All products sold by FiloBlu are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
6.3 Should FiloBlu, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, FiloBlu may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
- Complaints and requests for information
7.1 FiloBlu may be contacted with reference to any complaints or requests for information: FiloBlu Spa via Caltana 116/c 30030 Caselle di Santa Maria di Sala (VE), Tel: +39 041 9690880 e-mail: firstname.lastname@example.org
8.1 Personal details collected when the Order is placed shall be used by FiloBlu solely for the purpose of fulfilling the express requests of the Client, in accordance with European regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.
9.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.
9.2 We would like to inform you that the European Commission provides an alternative resolution platform for out-of-court disputes, including cross-border disputes, accessible at http://ec.europa.eu/odr
Art. 10 – Copyright
Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).
Art. 11 – Agreement
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.
Art. 12 – Communications
All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication.
Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.
Art. 13 – Languages
The sales agreement is presented in five languages: Italian, English, French, German, Russian. In case of discrepancies in the translation, the Italian language version shall prevail.
- GIFT CARD - Condizioni generali di utilizzo
10.1 By purchasing and using the Gift Card, the Customer accepts the terms and conditions stated herein in their entirety and without reservation.
10.2.Gift Cards are sent in digital format to the email address of the gift recipient (provided at the time of purchase) and can be used as a method of payment in our official online store, while credit is still available.
10.3 The Gift Card is not nominative and can be used by anyone who presents it to purchase items. The holder of the Gift Card is solely responsible for the use and safekeeping of the Card. In case of theft, loss or damage, the Gift Card will not be replaced or reimbursed, not even in part.
10.4 The Gift Card is exclusively valid for the purchase of articles on the official website and cannot be used at points of sale. Furthermore, it cannot be used for a website other than the one where it was purchased.
10.5 The Gift Card cannot be purchased using another Gift Card, discount vouchers, gift vouchers and coupons.
10.6 The Gift Card can be used in multiple solutions up to the end of the initial value indicated.
10.7 The Gift Card is for 1 year and can be used upon payment of the amount corresponding to the chosen Gift Card and its activation The activation of the Gift Card is simultaneous to the purchase of the Card. Upon expiration of the validity, the Card cannot be renewed or used for the purchase of items and the residual value of the Card cannot be refunded or converted into money, not even partially.
10.8 The residual value of the Gift Card will be verifiable via this Link
10.9 If the purchase amount of the desired items is higher than the residual value of the Card, the difference must be paid using the payment methods accepted by the official website Il Gufo
10.10 Refunds related to the return of items purchased with a Gift Card will be made by issuing a promocode of equal value to be spent in our online shop.
Last updated: 17/05/2023